Welcome to the family
We’re here for you
We’re delighted to welcome former TalkTalk customers to Fleur Telecom. Rest assured, you’re in safe hands. We’re here to make your transition seamless and keep you connected – and there’s nothing you need to do.
From 1st September 2026, you will be looked after by Fleur Telecom.
Nothing changes
Same package, same price, same network – no interruption to your connection.
Nothing to do
We handle the whole move – no forms, no engineer visits, nothing to set up.
26 years of service
Rated ‘Excellent’ on Trustpilot, with 100% UK-based teams -always speak to a real person.
50,000+ customers
Thousands of households already trust us with their broadband and landline.
Your questions answered
Your home phone and/or broadband account, previously looked after by TalkTalk’s consumer division, is moving to Fleur Telecom from 1st September 2026. This is simply a change to who manages and bills your account – your service runs over the same network as today.
Fleur Telecom manages your account from 1st September 2026. Your first Fleur Telecom bill will be issued from 1st September 2026.
No – just sit back and relax. No engineer visits, no new equipment, no interruption. Your package, price and phone number stay the same.
Your price stays the same. From 1st September 2026, “Fleur Telecom” will appear on your bank statement. Billing and collection dates may vary slightly. Not on Direct Debit? Call us and we’ll set one up in minutes – 0333 320 4020.
We’ll do our utmost to resolve any outstanding queries – please get in touch 0333 320 4020. Our friendly UK-based team is on hand – you’ll speak to a real person in 5 minutes. And for an instant response, try our live chat.
We’d love you to give us a chance – fully UK-based, rated ‘Excellent’ on Trustpilot, trusted by 50,000+ customers. Call 0333 320 4020 to chat it through.
The Fleur Telecom app is the quickest way to stay on top of your account. View and pay your bills, check your package, update your account details and manage your services – all in a few taps. It also puts you in full control of your home connection: optimise your Wi-Fi coverage, run speed tests, check real-time network health, manage connected devices and fix issues faster with guided diagnostics and fast-track tech support. Everything you need, right from your phone.
How to download the app:
The app is free and available on both iPhone and Android devices.
For iPhone (iOS):
- Open the App Store
- Search “My Fleur Telecom”
- Or tap here to download
For Android:
- Open the Google Play Store
- Search “My Fleur Telecom”
- Or tap here to download
Once installed, simply log in using your Fleur Telecom account details and you’re ready to take control of your Wi-Fi.
Do you have any questions?
Whether you have new or outstanding issues, or just questions about your transfer, our customer care team is here to help. And when you call, our new smart assistant will get you straight through to the right team – no endless transfers.
Customer care
0333 320 4020 (Option 1,3,3)
customer.care@fleurtelecom.co.uk
Technical support
0333 320 4020 (option 2, 1)
support@fleurtelecom.co.uk
Opening hours
Mon – Thu: 9.00am – 5.30pm
Fri: 9.00am – 5.00pm
Sat & BH: 9.00am – 1.00pm
Sunday: Closed
Do you need to speak to us urgently?
Add SupportPlus to your package and get…
Here’s why our customers rate us “Excellent”
What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.
